We're seeking a creative problem-solver to join our team and play a vital role in creating happy customers. This position is both challenging and rewarding, demanding a "get-it-done" attitude and a laser focus on customer satisfaction.
- Collaborate across departments to ensure seamless customer experiences.
- Think outside the box to find innovative solutions to customer challenges.
- Proactively communicate updates and close tickets with high client satisfaction.
- A dynamic, growth-oriented company culture.
- Competitive benefits package.
- Opportunities for professional development and advancement.
- The chance to work alongside accomplished leaders.
Responsibilities
- Managing Service Tickets
- Coordination with Internal Teams
- Instant Update to Customers
- Follow up till Closing of Ticket
- Reporting Escalation
Must Have
- Bachelor Degree or Higher
- Customer Centric
- Speak - English, Hindi is must
- Fast Learner & Energetic
- 3 years+ Experience in Customer Service
Nice to have
- Experience in MIS
- Exposure to CRM or Ticketing S/w
- Additional languages
- Experience in S/w or Electronic Industry.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use.
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge & help customers achieve success.
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, and much more.
Entitled to perks like - Cellphone reimbursement, leave benefits, health insurance with cashless treatment, Provident fund, and much more.
Perks
A full-time position
Attractive salary package.
Trainings
Constant training on skills, attitude and preparedness for next level
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Breakfast, Coffee and
snacks provided.
